FAQ
Welcome to the Le Bor7 Frequently Asked Questions page! Here you will find answers to the most common questions about our products, orders, shipping and more. If you don't find the answer you're looking for, don't hesitate to contact us.
Orders
How can I place an order? To place an order, browse our online catalog, select the bag you wish to purchase, choose any options such as color and click "Add to Cart". Once ready, go to the cart and follow the instructions to complete the purchase.
Can I change or cancel my order? If you wish to modify or cancel an order, please contact us as soon as possible at support@lebor7.com . We will do our best to accommodate your request.
Shipping
How long does it take to receive my order? Delivery times vary depending on your location. Generally, shipments take 4 to 9 working days, but may be subject to change due to unforeseen reasons, customs or otherwise and can take up to 12 working days.
How can I track my package? Once your order has been shipped, you will receive an email with the tracking code. Enter the code on our "Track your package" page to monitor the status of your shipment in real time.
Payments
What payment methods do you accept? We accept several payment methods, including credit cards such as Visa and MasterCard, PayPal, Apple Pay and Google Pay.
Are payments secure? Yes, all payments made on our site are protected by advanced security protocols to ensure maximum protection of your personal information.
Returns and Refunds
Can I return a product? Yes, we accept returns within 14 days of delivery date. Products must be returned in their original condition, unused and with all tags attached. To start a return procedure, contact us at support@lebor7.com
When will I receive the refund? Once we have received and inspected your returned product, we will process your refund within 14 business days. You will receive a confirmation email when the refund is completed.
Products
What materials do you use for your bags? We use good quality materials such as synthetic leather and special materials (Straw, Plush, Bamboo) to guarantee maximum resistance and refined aesthetics.
How can I take care of my Le Bor7 bag? To keep your bag in excellent condition, we recommend avoiding prolonged exposure to direct sunlight, humidity and cleaning it regularly with a soft cloth.
Customer service
How can I contact customer support? You can contact our customer service via email at info@lebor7.com, or via the "Contacts" page available on our website.
Thank you for choosing Le Bor7! We are here to make sure your experience is exceptional.